Massage Chair Review: Sanyo SA 5000 Massage Recliner Leave a comment

This is a review of the mid range massage chair the SA 5000 by Sanyo. This review covers 5 different categories including Warranty & Customer Service, Comfort/Ergonomics, Ease of Use, Features and Massage Therapy. We give equal weight to each category which can earn up to 20 points. The scores of the individual categories are summed to give an overall rating of a possible 100 points. We have found this system to cover the salient points of the massage chair. Let us take a look at the SA 5000.
Warranty & Customer Service: We first cover the warranty and customer service. These are your long term protections from potential problems with your purchase. This product is has the following warranty coverage: 3 years on the roller mechanism, 1 year parts, 1 year labor and 1 year in home technician service. We like the 3 years on the roller mechanism. The best manufacturers cover parts for a minimum of 3 years, so Sanyo is a bit light here. They do offer 1 year in home technician service which is a plus. Sanyo has a national call center for customer service which is fairly competent. We give an overall rating of 15 in this category.
Comfort & Ergonomics: This section looks at the ergonomics of the design for comfort and relaxation. This chair comes with padded armrests which are soft and comfortable. The head support pillow is adjustable and contoured to support the head. The back pad is plush and well padded. The leg ottoman is in a fixed position and cannot be adjusted. This can be a drawback to taller users. The layout of the remote control is good and within easy arms reach. There is a wired sub remote that has minimal adjustments included. The SA5000 earns a 15 in this category.
Ease of Use: With the number of features increasing every year in massage chairs, keeping the remote controls simple and easy to use is paramount. We like the simple, yet functional design of the SA 5000 remote control. You have 4 one-touch buttons for automatic massages. There is a Program Memory function which will record the last few minutes of the massage and store it for later use. There is a wired sub remote for the pulse monitoring which must be held during the massage. The manual controls are neatly located in a side panel of the remote control. We give this massage recliner an 18 for ease of use.
Key Features: Sanyo introduces some innovative technology in the SA-5000 massage chair. The have a stiffness detection system and a unique roller system called the GK rollers. The stiffness detection system monitors your pulse rate and your perspiration. The software then is able to determine areas of stiffness in the body and to direct the chairs attention on these areas. The GK rollers are specially designed mechanisms that allow for a gripping massage. The rollers can extend outward over the shoulders and neck areas to perform this unique gripping massage. This is very relieving for tight and soreness in the neck and shoulder region. We give Sanyo an 18 for key features.
Massage Therapy: This massage chair comes equipped with 4 full body automatic courses including Stiffness, Relax, Recovery and Fine. There are also 4 programs stored in Memory, 4 manual massage techniques and 4 massage courses. Select from 5 roller width setting and 5 massage speed settings. This model also comes with an air system for the lower body. This system has 24 airbags and covers the feet, calves and thighs. There is also a multi-point shiatsu massage for targeting the lower body for a soothing and relaxing lower body massage. The massage therapy is very effective in the SA 5000 and it scores an 18 in massage therapy.
The overall rating earned by the SA 5000 is an 84/100. We like some of the new technology integrated into this massage recliner, especially the GK rollers. This provides an outstanding massage for the shoulders and neck areas. The stiffness detection sensor is interesting but requires the user to hold it during the massage. We would like to see better warranty coverage from Sanyo without having to purchase an extended warranty. This is a good quality chair and has some excellent features for a mid range massage chair.

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